In 2006 Boeing executive Alan Mulally stepped into the boardroom as CEO of Ford Motor Company, staring into the oncoming headlights of a 17 billion dollar loss of revenue. When asked what the turnaround moment was, Alan quickly responded with this story. “I implemented a simple “Red, Yellow, Green” score card system for mangers across the company, to find our areas of concern. On the first week with my company leaking red oil I was fascinated to find all score cards came up 100% green. No red! I looked across the table at my team and said, ‘with a $17 billion loss don’t you think we can find some red issues? Then I went directly out to the frontlines and found a few RED issues. The following week while I was in front my executive team there was 1 Red line on all of the score cards. I looked across the table at my executive team and I slowly started to clap…..!” In the following weeks RED’s started showing up everywhere and the 17 billion loss turned quickly into profit once again for Ford Motor Company.
Here are 5 Significant Perspectives when “Trust Syncs with Data.”
#5 Data speaks like a King: Are you listening to your Data – because it will speak to you. If your systems have no way of speaking back to you, how do you know if it’s working? It takes discipline to seek out the voices of data but it allows you to hear both the lows and highs simultaneously telling what direction to go.
#4 Data De-Personalizes Mistakes: When your Data speaks to you, it de-personalizes the mistakes. Everyone can see where the mistakes are happening from a higher perspective, allowing the team to focus upon individuals. Data allows everyone to see high above, down under and around corners. #Churchill #seefarbackseefarforward
#3 Data creates Trust: When the team knows a leader is not focused upon individual mistakes but the system as a whole everyone at the table can start to clap. Data can lead to safe environments.
#2 Data Celebrates: Most of the time the RED’s will be much lower than Green and when everyone can see you are doing well, celebrating the GREEN creates team chemistry to focus the fight on the RED’s.
#1 Data synced with Trust = Innovation: Innovation happens at the highest point where Data and Trust intersect. Communication is safe and clear allowing the mind to relax, at which point the flow of small details appear from the oncoming lights and your team turns innovatively RED hot.
In the video I explain how GoNetYourself teams experienced firsthand this type of Data-Trust sync. Data + Trust allows your teams to focus more on tweaking the system rather than each other. Data is a powerful tool for both innovation and communication.